Return Policy: MasterGraphics OFFERS A THIRTY (30) DAY RETURN POLICY. MasterGraphics reserves the right to deny returns. Also, under certain circumstances there may be restocking fees ranging from 20% to 50% placed on Orders. It is our policy to require RMAs (Return Merchandise Authorization) for any returns.
Software Return Policy: MasterGraphics OFFERS A FIFTEEN (15) DAY RETURN on subscription and software, based on the original order date. MasterGraphics reserves the right to deny returns. Also, under certain circumstances there may be restocking fees ranging from 20% to 50% placed on orders. It is our policy to require RMAs for any returns.
RMA Requirements: RMAs will be issued after talking with a MasterGraphics authorized representative. Please call our Customer Service Department at 866-914-9610 and have the invoice or original order number, and part number in question available when you call. Once a RMA is issued, you have 15 days to return all items listed on the RMA. Only items that are listed on the RMA will be credited. All returns, other than defective product, must be unopened, in original packaging, and in resellable condition. Freight, both to you and back to MasterGraphics (unless otherwise specified), is your responsibility. The RMA# must be clearly marked on the shipping label or we will refuse delivery. We reserve the right to inspect your return to ensure the product meets all RMA requirements before final credit is applied. Credit will be issued after the receipt and inspection of all items listed on the RMA and processed in the same manner as we received your original payment.
Freight Damage: We will make every attempt to use packaging that will protect our products; however, it is your responsibility to inspect incoming shipments in the unlikely event that it arrives damaged. If the product is damaged in shipment, you will need to make a claim with the responsible shipper or refuse shipment. If you suspect concealed damage, open immediately in the presence of the driver and note damage on the waybill. If you later discover concealed damage you have 15 days to notify the carrier to make a claim.
Errors in shipment: If you have received a miss-shipment due to a MasterGraphics error, you have 15 days to make a claim. Please see RMA requirements
Defective Merchandise: We require notification of any defective items within 30 days of receipt. We may require that you consult with our technical support department to verify whether or not a product is defective. The product(s) may either be exchanged or Customer's account may be credited through the same method of payment used for the original Order. Please see RMA requirements.